[T]hank you for excellent and prompt service . . . I received them within the time frame . . . and when I noticed one was missing, I called and received an apology. This was a Friday morning, I received the missing charm on Monday with a hearts [base] bracelet along with it. . . [Later] I inquired about an item that was out of stock and received a response within the hour. . . I will no longer go crazy looking for charms at the stores! Thank-you for being the ones to finally offer an infinite selection of charms without the hassle!