Carina Italian CharmsCarina Pandora Bracelets

Unsolicited Customer Feedback

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"I wanted to thank you for the great customer service again that you have provided . . . You certainly know how to treat your customers. "

Cindy in Sacramento, CA

"I just wanted to say you guys are totally awesome! I received my order in 1 day, even though I used economy shipping. I will continue to shop through you in the future. "

Elizabeth in Sacramento, CA

"Thank you so much for the prompt response to my order. The charm is so beautiful. I ordered it Wednesday and received it [Thursday]. Man, you guys are fast."

Andrew in Sacramento, CA

"How did you do that? . . . I ordered my charms on Sunday after 6 p.m.; you were closed on Monday; and I received them on Tuesday! Awesome! . . . I'm hooked on Carinacharms.com. Thanks for the great service and the super quality."

Suzanne in Sacramento, CA

"I am one of your many delighted customers. I have purchased charms via your web site as well as in your store in San Francisco. I live on the Monterey peninsula, but the drive to San Francisco was well worth it - great fun to visit your store! I have been very pleased with your service both on-line and in person."

Susan in Salinas, CA

"I am overly impressed, however, I realize I am not the first. . . it appears that this sort of service is standard. My charm arrived today. . . It was only shipped on Friday and I paid for economy shipping. . . Such professionalism. Don't ever change. You have my respect and I will pass the word along to all I know."

Heidi in Salt Lake City, UT

"I am a frequent flyer orderer in several of your product categories and have NEVER had a bad experience with your store. As a result, I will NEVER buy Italian charms from anywhere else, including my local merchants. I teach Strategic Management, the senior-level capstone class, for the Sam M Walton College of Business at the University of Arkansas and have used your store as an example of customer service and a true model of a differentiation business-level strategy. You set yourself apart with your product selection and certainly with your service yet you still successfully maintain a global reach that both expands your market AND increases your number of competitors. With your permission, I will continue to tout your store as “the way” to mix a bricks-and-mortar store and e-commerce venture. Keep up the excellence!"

Renee in Sam Walton College of business, University of Arkansas

"Thank you for such superior service. I was shocked to find the new charms in my mailbox yesterday afternoon . . . only a day after I ordered them."

Sandra in San Bruno, CA

"Wow, what service! I ordered 6 charms yesterday and received them today. I am so impressed and happy. . . You sure saved me a lot of time."

Sherrie in San Bruno, CA

"You folks have the BEST Italian Link Bracelet website I have seen . . . Your site is well organized, your pictures are just the right size . . . After using numerous search engines and combinations of search words, I am SO glad I found you folks."

Marcia in San Carlos, CA

"What a great store you have as well as a wonderful staff. . . I was in The City last Saturday . . . and decided to drop by your store . . . I asked the guy helping me if the friendship Chinese character charm was back in stock and added that to my purchase. I get home that evening and found a message . . . letting me know the charm is back in stock. Talk about psychic!"

Marie in San Jose

"I received my order this morning, the one I placed yesterday. You people are awesome."

Teresa in San Jose, CA

"I received my charms yesterday afternoon; such great turnaround! I look forward to buying more charms from you again."

Marie in San Jose, CA

"Wow! You guys are awesome. I just received the three charms in the mail today. Thank you so much for your quick turnaround, and wonderful, friendly service. I do appreciate it!"

Elaine in San Jose, CA

"I can't believe how fast you are. Just placed the order 2 days ago and they were in my mail today! Just in time for the graduation tomorrow. You are the best!"

Sandi in San Jose, CA

""[W]hat great service you have. I ordered Thursday afternoon, got confirmation on Friday, and got my bracelet on Saturday. And to top it off, "I LOVE IT!!" Pandora beads are beautiful. I'm definitely going to be switching from the Italian charms to these.""

Marie in San Jose, CA

"I received my charms only 16 hours after ordering them! Everything was so neatly packaged, I felt like I got very personalized service. Carina is the BEST business I have ever worked with - not just charm companies -- the best business, period!"

Maia in San Jose, CA

"My grand daughter received her bracelet on her birthday with much effort on Rachelle's part! She absolutely loved her bracelet! Many, many thanks to you for going above and beyond to get the order out!"

Cindi in San Jose, CA

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CarinaCharms, 697 Bowles Lane, Gardnerville, NV 89460 USA